Frequently Asked Questions

FAQs

What are your boating hours?

Boating hours are sunrise to sunset daily, weather permitting,


What are your reservation and information phone line hours?

Our reservation and information line (409-440-5200) is open daily 9:00 am - 8:00 pm. If you call after hours, please leave a message. We will return your call the next business day. 


Where are you located?

Galveston Island Boat Rentals is a mobile business that serves the Galveston Island area. We keep our boats at a private dry storage facility and bring them to you at the boat ramp or marina location specified in your email confirmation. Our Crew puts the boat in the water for you so you can step right on.


Are advance reservations required?

Advance reservations are highly encouraged (especially for weekends and holidays) to ensure the boat you want is available. We are happy to accommodate same-day rentals, if we have boats available. Please allow a 1-2 hour window for us to get same-day rental boats ready. Same-day rentals require full pre-payment over the phone since there is no cancellation policy for same-day rentals.


What is your rental policy?

Boat renters must be at least 18 years of age and have a valid major credit card in their name. Please call ahead to advise us which type of vessel you are interested in, V-Hull Boat or Pontoon Boat. We need the date you are interested in, the number of people in your party, and if you prefer morning or afternoon. We will ask for your name, phone number, and credit card information to book your rental. You will be charged 1/2 of your base rental as a deposit, then pay the balance at the dock before you start your day on the water. We accept all credit cards and cash. (If you will be paying your balance in cash, please bring the exact amount, as our dock staff cannot make change.) Renters must have at least one person in the group with prior experience driving a boat, or request an on-the-water boat-driving and navigation lesson. (Cost is $50 per person plus tax.)


What is included/What do we need to bring?

Galveston Island Boat Rentals provides bare boats with all required safety equipment (life jackets, throw cushion, fire extinguisher, first aid kit, sound signaling device, and an anchor line). Bring your own cooler, ice, beverages, snacks, fishing gear, towels and sunscreen. Our Sunset Cruises and Guided Outings include one of Our Professional Crew Members. (Limited alcohol is ok for responsible adults age 21 and over, but can never be consumed by the driver.)


What about the weather?

The Galveston area usually has mild weather, which is excellent for boating, fishing, and swimming. However, if inclement weather, such as high winds, rough seas, lightning, or heavy rains jeopardizes the safety or comfort of your trip, we will make the best effort to reschedule your rental at your convenience, or we will refund your deposit in full. Overcast skies and light rain are not deemed inclement weather for boating purposes.


What time can we start boating?

Boat Rentals and Guided Outings start as early as sunrise. Sunset Cruises usually depart 90-minutes before sunset.


What if we run late?

Your rental time is your reserved slot. Due to scheduling , we apologize, but we cannot hold your boat if you are running late. Your rental time starts at the time reserved. Please allow enough travel time (especially on weekends and holidays) to reach your meeting location.


Should I arrive early for my rental?

We suggest arriving approximately 15-20 minutes before your reservation time so you can complete necessary paperwork and load your gear. 


How late can we go boating?

Rental Boats are always due back at the dock before sunset and it gets dark, which varies by the time of year. Return times may also be altered before sunset depending on tide conditions.


Where do we meet to go boating?

Your boat will either be in the water waiting at the boat ramp or marina location specified in your email confirmation or launched quickly upon your arrival allowing you to step right onto your boat and be underway for your scheduled reservation time. Our courteous and experienced Crew will get you on your way quickly.


What is your Refund and Deposit policy?

Your 50% deposit (of the rental rate), confirms your outing at the date and time you select. If you need to change your reservation, you must give a minimum notice of 24-hours in advance to receive a full refund or reschedule. In cases of inclement weather such as, lightning, high winds, rough seas, or heavy rain, rescheduling or a full refund will be provided the day of the scheduled outing. Overcast skies and light rain are not deemed inclement weather for boating purposes.


Where on the water can we take rental boats?

Boat Rentals must follow Crew instructions and the navigation chart provided at the time of your rental. Additional charges will incur if you navigate out of bounds. Our primary boating area is Galveston Bay. You cannot take our boats offshore.


We are renting a canal house in the Galveston area. Can you deliver a rental boat to our rental house?

Yes, we deliver to anywhere on Galveston Island for a $200 round-trip delivery fee. This fee covers bringing the boat to you and launching it and picking it up and returning it to our dry storage facility. Full 8-hour rental required. Boats may be rented overnight for use on consecutive days with management approval. You must have access to a boat ramp in or near the community in which you are staying. Please inquire for more details. 


Is it safe?

Our primary goal is safety and within these constraints, have as much fun as possible. Our professional Crew members follow all maritime guidelines. All boats are subject to weight and capacity limits and as deemed safe by our Crew.


Are kids allowed?

Yes, all ages are welcome. We have life jackets for all sizes, including infants.


How about pets?

We are pet-friendly as long as any pets brought onboard are well-behaved. For our public Sunset Cruises, all parties must consent to an animal being onboard. Any pet damage or accidents are the owner's responsibility.


What is the level of disabled access?

The nature of boat docks create limited access for physically disabled persons, however, our flat decked pontoon boat is suitable to physical limitations. Please call to discuss specific options.


What if we bring our rental boat back early?

There’s no credit for early return since your reservation time slot is exclusively yours and the company is unable to rent to somebody else without advance notice.


Do you offer renter's insurance?

We do not have renter's insurance available at this time. Renters take full financial responsibility and liability for all boats and equipment rented.